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WallerNet's profile

New Member

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1 Message

Fri, Feb 19, 2021 6:00 AM

Multiple Daily outages

I have been seeing multiple daily outages for several weeks now.  They can last anywhere from 5 minutes to several hours.  I have contacted comcast support but when I call or try to troubleshoot online there is a automated message saying there is an outage in my area and I can't troubleshoot any further.  Is there anyway to get support for this ongoing issue?  

Official Employee

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31 Messages

1 y ago

@WallerNet, welcome to Xfinity Forums! I am sorry to hear about your ongoing service problems. This is certainly not what we want for our loyal customers. I would be happy to help. Can you send me a private message with your name, business name, and full address? 

 

To send a private message click my username "Comcast_Anna" and select "Send Message" from the drop down. I look forward to hearing from you!

New Contributor

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1 Message

1 y ago

This seems to be an ongoing issue. There have been outages several times in the last couple weeks. I pay for business class connections to avoid the impact to my business of losing my network connection from home. Looks like I'm wasting the money. Im sure it will get blamed on Covid, everything else is lately.

Contributor

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13 Messages

10 m ago

We, too, are experiencing an increasing number of service outages, usually requiring a reset of the cable router. 

I am assuming that there was some erroneous router firmware update applied that is causing the exceptional number of service outages.  A reset of the router restores service temporarily, however, it is an appalling level of quality for a business internet service. 

I sent a detailed report of the most recent four outages about 10 hours ago via direct messaging as the support team always seems to request but have so far had no response.

Official Employee

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12 Messages

Hello, @n0uk! I'm sorry about the trouble with your service. We are happy to assist. Please send a Peer to peer message. We look forward to your reply. 

 

Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Peer to peer chat" icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message

New Contributor

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1 Message

10 m ago

Howdy, 

I also have been frustrated by the automated system, and found a few work-arounds to reach live tech support: 

- the easiest thing I've found is to simply press the "0" zero key on the phone, when the voice prompts ask you for an account number, or address, or whatever, just keep hitting zero, wait for the next prompt, press zero again, and after about 5 rounds of this, it will route the call to a real human, whom you then, can ask for tech support (either directly from that person, or they can transfer you).

- the other option, is to press choice for 'billing', as that will also ultimately route you to a real human, whom can then transfer the call to tech support.