Massive packet loss in 94087

Unusably crappy service right now; mtr shows > 22% packet loss on Comcast's side, meanwhile the " SERVICE STATUS" indicator on https://businessclass.comcast.net/Secure/MyAccount/MyAccountHero/ shows green, even when I refresh it. Is that even hooked up to anything? Obviously not any real monitoring. Not looking forward to listening to hold music, so hoping someone will see this and pass it along before tomorrow morning.

 2. 50-247-106-230-static.hfc.comcastbusiness.net                      0.0%    89    1.5   4.0   1.0 144.2  16.9
 3. 24.7.24.1                                                         22.7%    89    9.8 6339.   9.8 12793 3610.
 4. te-0-2-0-15-sur03.santaclara.ca.sfba.comcast.net                  22.7%    89    9.2 6275.   9.2 12693 3602.
 5. te-1-1-0-4-ar01.sfsutro.ca.sfba.comcast.net                       22.7%    89   10.6 6208.  10.6 12593 3601.
 6. he-1-5-0-0-cr01.sanjose.ca.ibone.comcast.net                      22.7%    89   13.1 6137.  13.1 12497 3597.
 7. he-0-11-0-0-pe03.11greatoaks.ca.ibone.comcast.net                 25.0%    89   20.7 6153.  20.7 12395 3608.
 8. 173.167.59.66                                                     22.7%    89   17.0 5909.  17.0 12294 3685.
 9. 216.239.49.168                                                    22.7%    89   15.6 5842.  15.6 12202 3680.
10. 209.85.250.60                                                     28.0%    76   39.3 5601.  13.9 12005 3589.
    209.85.246.253
11. 72.14.232.63                                                      28.0%    76   39.9 5551.  32.4 11928 3580.
    216.239.49.198
12. 216.239.46.210                                                    29.3%    76   37.6 5755.  37.6 11865 3403.
    72.14.233.200
    72.14.233.140
    72.14.233.138
    216.239.46.220
13. 216.239.48.167                                                    29.3%    76   37.9 5883.  37.9 11807 3322.
    216.239.46.171
    216.239.46.195
    64.233.174.129
    216.239.48.165
    216.239.46.173
    64.233.174.131
14. ???
15. google-public-dns-a.google.com                                    28.0%    76   33.2 6146.  33.2 12664 3486.