My internet is down due to the devastating wildfires in Superior/Louisville that destroyed 991 homes. Its been 24hrs now.
Whilst I understand these are unprecedented times, and restoration may be difficult, something other than "we're working on it" from Comcast would be nice. I've tried to call many times and the IVR will not let me speak to a human. I just want to know when its expected back. A rough ETA is fine. If its going to be weeks/days I can look for a temporary office space to work. But right now, Comcast will not tell me anything.
I'm one of the lucky ones, I have a home to go to. Its a little smokey and I've got to figure out what to do. But I would really like to get my life back to normal and go to work tomorrow. But I can't and I can't plan for what's next with no internet, its a big part of our lives now. I can't find someone to help with the smoke damage or put some TV on to distract my toddler so I can clean up a little. Phone internet is useless as I think most of the community is using it now and its overloaded. All I need is an update, nothing more. If someone can tell me when its expected to be back I can make plans.
Please Comcast, can you help a community in need?