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stilesdancs's profile

New Contributor

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4 Messages

Fri, Jul 3, 2020 9:00 AM

Loss of internet every week'ish. Logs show "expired", getting new IP, and data harvesting

We are on standard 300/30 Comcast Business Internet with Comcast's Cisco? Modem.

 

Modem has wifi turned off, and we have removed all of the add-on services (recently) to simplify (things like phone, wifi extenders, etc.)

 

I run the house wifi off of an asus router. I have verified that it is signal loss from the Comcast Router by directly logging into the router itself. Shows 3 solid lights on the front, but at times I can't even log into the router. Feels slow/overwhelmed in this state.

 

I saw this this-morning at exactly the time it went down. Any ideas what might be going on? Phone support is driving me bonkers. No, I don't want to reset my modem 🙂

An un-plug and re-plug solves the issue after the device restarts.

 

[Harvester][748]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting

2020/7/03 07:42:47

Notice

[Dhcpc][2107]: erouter0 got new IP 24.18.204.37

2020/7/03 07:42:07

Notice

[Dhcpc][2187]: erouter0 T1 Expired, Enter Renew State

2020/7/03 03:27:27

Notice

[Dhcpc][2187]: erouter0 T1 Expired, Enter Renew State

2020/7/02 15:27:27

Notice

 

Official Employee

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407 Messages

2 y ago

The data harvesting sounds scarier than it is, which is basically a reporting tool for the modem so the part that I'd like to work on is the (semi-?) regularity of the slow connectivity and inability to log into the router. When does this happen usually? Most firmware updates would go out in the very early morning hours, as a general rule. And if you don't reset the modem, does it normalize or is that necessary to do every time? 

New Contributor

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4 Messages

2 y ago

I've let it sit for 15min or so to see if it self heals and it hasn't. I also attempted to log into the modem yesterday and it was too slow to respond so I couldn't log in. An unplug wait5min (not sure if required) re-plug works reliably.

 

Is there any hint regarding what appears to be an IP address expiring and it attempting to grab a new one?

 

Thanks much.