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christianm's profile

New Contributor

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9 Messages

Thu, Feb 3, 2022 9:50 AM

Is it possible to upgrade upload speed without upgrading download speed?

So I'm not really interested in faster download speeds because the basic speed is more than fast enough for my use. But I do want a faster upload speed, and I don't want to pay an enormous amount for a whole package that includes an upgrade that I don't need.

Official Employee

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19 Messages

6 m ago

Good morning, @christianm, and thanks for reaching out through our Community Forums page with your internet question! To confirm, you have reached out through our Business Services page instead of our Residential Services Forum. Are you looking to change your internet for your business or for your home?

 

New Contributor

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9 Messages

@Comcast_Macey​ Yes for business.

Official Employee

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19 Messages

Thanks for confirming that for me! At this time, our internet upload speeds are fixed to the plan/download speeds. This is great feedback to take back to our teams, though, and let them know that this should be an option for our internet subscribers! Is there anything else I can help with today? 

New Contributor

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9 Messages

Thank you this answers my question. I'd like to find out the different rates since I'm considering upgrading. But as far as I understand it your max upload speed is 35mbps, which is not much of an upgrade considering it's the highest and most expensive tier.

Official Employee

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19 Messages

For questions on pricing or service changes, you'll want to reach out to your Business Point of Contact support. If you're unsure of who that is or no longer have their contact information, you can also call our Business Services team at 1-866-429-0152. They'll be able to review your business account and provide additional information on pricing for upgrading your internet service. Is there anything else I can assist with today, @christianm?