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New Contributor

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3 Messages

Mon, Aug 23, 2021 6:47 PM

Internet

Internet is not working 

Official Employee

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18 Messages

2 m ago

Hi, @user_55a1b6. Thanks for reaching out. Can you give me more details on what you are experiencing and what you have done for troublehsooting? Have you checked the My Account app for an official interruption in your area? 

New Contributor

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3 Messages

2 m ago

The internet is not connecting. I have logged into my comcast business account and tried trouble shooting it that way but it said that it’s not able to be trouble shooted. This is the second time within the last couple of weeks that I’ve had to do this.  I did checked for interruptions and it said there were none. 

Official Employee

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18 Messages

We can still check it out and look for any issues if you have time. You can direct message us.

 

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://comca.st/3B524fZ
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist. Thanks!

 

 

New Contributor

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3 Messages

2 m ago

It just started working now.