I'm a business internet customer who, like many of you, is now working from home. At least twice a day, we have an internet "hiccup" where every device loses connection. There are not real internet outages (those also happen every other week or so). In these "hiccups," the modem shows no interruption. The solution is to disable WiFi on each device, then re-enable.
It only take a minute to reconnect. The problem is that I'm often presenting in meetings, and these interruptions are not only disruptive but embarrassing. I'm not the only adult working from home, either, so we both have to scramble to get back to our conference calls. On top of that, someone has to re-connect the child to school.
I realize this may be a difficult problem to troubleshoot because the interruptions are not predictable. I've tried reaching out to support, but I can never get through. I've even sat waiting on a chat for nearly a half hour before losing my internet connection. Honestly, I really just need to register my issue with Comcast so I can call my sales rep and tell him I'm no longer satisfied. How do I do that if I can't get through?