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Internet Dropping Same Time Every Day
We are having problems with our Business Internet dropping around 10:30am est every day or every other day. It will go down for about 5-10 minutes and then come back up. Some times it looks like the broadband goes down, but not the wireless. Most of our user's are hardwired. When this happens, I noticed the modem lights are green and it is saying there is a connection. It doesn't appear to be down. Our connection runs from the modem to our Fortinet firewall to our patch panel and switches. We checked the logs on our firewall and all seems good. The weird thing is everyone hardwired (about 25 devices) all lose connection. I am thinking if it was the switch then it wouldn't go down and come back up. It would just fail. Unfortunately, I cannot get a rep on the phone while the system is down. By the time I get one on the phone the internet is back up and the testing comes out ok. I am not sure why it is going down at the same time every day. People don't start using the microwaves till around noon. I mean someone will warm up their coffee from time to time, but that is about it. This just starting happening within the past month. The other idea I was thinking about was maybe there isn't enough bandwidth, but usually that will just drop one or two people off and not everyone right? Any suggestions where else I can look? We have about 50 devices connected at any given time. Laptops and Voip phones.
CC_Korie
Trusted Forum Contributor
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57 Messages
4 years ago
Good afternoon, @stephen_marlowe. Thank you for taking the time to reach out. I know how important the internet is, especially during these peak hours. I feel the frustration, and I would love to help look into this and see what is going. Can you send me a PM with your name, business name and address?
To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.
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kevin_l
New Contributor
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5 Messages
4 years ago
We are having a similar problem, but happening randomly througout the day. We lose internet for 5-10 min. Modem looks ok, but our firewall/router says internet is out. It started about a month ago. We've had the modem/ router replaced, found and replaced a damaged line outside, replaced our firewall/ router, switch box and cables and added a backup battery for those devices. Ours started a month ago too. What's going on with the service?
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kevin_l
New Contributor
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5 Messages
4 years ago
We are having a similar problem starting about a month ago, but ours drops out for a few minutes randomly throught the day. We've replaced all the hardware, a bad cable outside and even added a backup battery. What is happening with the service?
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kevin_l
New Contributor
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5 Messages
4 years ago
Yes. We had a few techs come out on several different occasions. The first came and did nothing, since we were online when he arrived. The second came the next day and replaced the modem/router. The third came a week later and found the damaged outdoor cable. When internet was still not working, we replaced out in house equipment-- the switch box, router/firewall and the cables. A few days ago, we added the backup battery. Yesterday, a tech came out again and said the router is working fine. And still we are losing service - twice this morning.
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kevin_l
New Contributor
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5 Messages
4 years ago
The latest tech recommended we ask about a CBR. Could that resolve our problem?
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kevin_l
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5 Messages
4 years ago
When I type your name, Comcast_Starr, I get "no results found"
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