internet down new modem installed yesterday

I had a brand new modem installed last night. All lights indicate working and online but our POS register system can not connect or our phone system. Wifi cuts in and out. This is the same problem before new modem installed. Can't get through to comcast. Says to chat online but chat is closed on weekends. VERY frustrated!

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user_abb0ba

New Contributor

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1 Message

2 years ago

Same here not pleased with this.

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Comcast_Ray

Official Employee

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31 Messages

Hello, @user_090121 and @user_abb0ba. We are glad to help with any internet issues you are experiencing. Our team is here 24/7. Can you please send over a irect chat message to "Comcast Business" with your first and last name and the service address?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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2 years ago

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