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glhughes's profile

New Member


2 Messages

Thu, Jun 11, 2020 11:00 PM

Internet down in Seattle?

Internet has been out for about 45 minutes. TV as well. Looks like a bunch of outages all over the city. Not cool. This is the second time the internet has been down in a couple of weeks, last time it was in the middle of the day for about 10 minutes when I was trying to work.


Having to tether to my phone (AT&T) to get internet. Not happy.

Official Employee


144 Messages

2 y ago

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out about the service interruptions in your area. You've absolutely reached the right place, and are in good hands. Ever since the start of the Pandemic there has been many interruptions. I had one yesterday that lasted 6 hours, so I know the feel. I assure you, we will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill? Thanks in advance.