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2 Messages
Internet down daily in afternoon at Coral Gables, FL ( 33134 )
For the past year we have been having terrible service from Comcast, Internet is as bad as it could be. In the AM it "works", very slow, but at least its online, after 12 PM, it is impossible to use, the modem looses the connectivity every 1-2 hours, extremely slow, WiFi modules on the Router/WiFi Cisco modem restarts.
Comcast has sent a tech on multiple ocations, replaced the modem 4-5 times, replace splitters and filters 3 times, yet, they dont seem to find a solution. We increased the badwith from 25 MB, to 50 MB and just receptly to 100 MB. Also, we have removed every device that we use to have in our network trying to isolate the problem, but everything remains the same.
Other tenants in our building are also having same problems, some have moved to fiber, others are strugling with Comcast.
We really need to get a final solution.
Below are the signal levels of the modem and the firmware version.
Downstream | Channel Bonding Value | |||||||||||||||
Index | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 |
Lock Status | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Frequency | 657 MHz | 663 MHz | 669 MHz | 675 MHz | 681 MHz | 687 MHz | 693 MHz | 699 MHz | 705 MHz | 711 MHz | 717 MHz | 723 MHz | 729 MHz | 735 MHz | 741 MHz | 747 MHz |
SNR | 38.983 dB | 38.983 dB | 38.983 dB | 38.983 dB | 40.366 dB | 38.983 dB | 38.983 dB | 38.983 dB | 38.983 dB | 38.983 dB | 38.605 dB | 38.983 dB | 38.983 dB | 38.605 dB | 38.983 dB | 38.983 dB |
Power | 5.800 dBmV | 5.800 dBmV | 5.600 dBmV | 5.500 dBmV | 5.700 dBmV | 5.700 dBmV | 5.400 dBmV | 5.200 dBmV | 5.200 dBmV | 5.000 dBmV | 4.900 dBmV | 4.800 dBmV | 4.800 dBmV | 4.900 dBmV | 4.600 dBmV | 4.200 dBmV |
Modulation | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM |
Upstream | Channel Bonding Value | ||
Index | 1 | 2 | 3 |
Lock Status | Locked | Locked | Locked |
Frequency | 22 MHz | 29 MHz | 36 MHz |
Symbol Rate | 5120 KSym/sec | 5120 KSym/sec | 5120 KSym/sec |
Power Level | 45.000 dBmV | 45.000 dBmV | 45.000 dBmV |
Modulation | 64 QAM | 64 QAM | 64 QAM |
Channel ID | 3 | 2 | 1 |
System Software Version
kraze
Problem solver
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305 Messages
10 years ago
Sounds like you may be seeing some node congestion, or an issue with the local Comcast plant, but it's very hard to say. Do you remember if any of the techs called out a line technician? If not, I'd encourage you to reach out to Comcast to get one out there as they'll be able to see and do more then the standard techs.
Though, I'd recommend you reach out to Comcast in a different way as the 800 number isn't going to get you places. Try reaching out to @ComcastMike to see if he can help you. Chances are he'll have someone from escalations call you the same day.
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jorgesoto
New Member
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2 Messages
10 years ago
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kraze
Problem solver
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305 Messages
10 years ago
That's in reference to his Twitter account. https://twitter.com/comcastmike If you Tweet him asking for assistance he should follow you which will allow you to PM him your account number so that he can have escalations call you.
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