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behrconstruction's profile

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1 Message

Fri, Mar 29, 2019 9:00 AM

Internet Constantly Dropping

I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. Well guess what I have bought multiple modems and still have the same issue. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. I'm tired of calling customer service to be told "your modem is bad" when its actually a line issue. How do I get any actual help? It is hard to pay for a service I am not receiving.

 

Below is the event log from my modem if that helps:

Thu Jan 01 02:54:59 1970               3              Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Jan 01 02:55:20 1970               3              No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Jan 01 02:56:28 1970               3              Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Jan 01 02:56:50 1970               3              No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Sun Mar 24 18:29:18 2019             6              TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Mon Mar 25 14:23:16 2019           5              RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Mon Mar 25 14:23:17 2019           3              SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Mon Mar 25 14:23:17 2019           5              RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Mon Mar 25 17:21:33 2019           3              No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Wed Mar 27 21:59:46 2019           5              RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Wed Mar 27 21:59:47 2019           3              SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Wed Mar 27 21:59:47 2019           5              RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 02:15:51 2019             3              No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 02:16:35 2019             3              Ranging Request Retries exhausted;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 02:16:35 2019             3              Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 02:16:35 2019             3              No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 02:20:47 2019             3              Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 02:23:35 2019             6              TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 10:22:22 2019             3              Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

Thu Mar 28 10:27:47 2019             6              TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;

 

 

 

 

 

 

 

Responses

Official Employee

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225 Messages

2 y ago

Thanks for visiting our Comcast Business Support Forums, behrconstruction.

 

Sounds like you've had a frustrating experience with us. I apologize for that. You've come to the right place though. Send me a private message by clicking my name and selecting  "send this user a private message" on the right side of my profile. I'll be more than happy to help you get to the bottom of the issue with your connections.