Problem solver
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41 Messages
Internet Connectivity
Hell all, I hope you are all well. We are not well, at least with communications.
Our internet service has been down since 3/31/2015. And this after being
down nearly all of January.
Please, have someone or something help resolve this issue for MagoHart Management. We only have
one employee and this has hindered our work to access the secure sites needed
to do our work.
I have tried to contact the business office on 3/31/2015, after speaking with them we
were up for a few hours. We went down again at 1700. We tried to call back
but our telephone service was down as well.
I went onto a chat session but only residential service chat is available. We begged them
to contact Business Support, but they said they are in the Phillipines and cannot help
us. I also went onto Facebook and Twitter there has been no response to our plee for help.
Please, have someone turn on our internet service at your earliest conveinience. And revise
my bill accordingly so that I am not charged and penalized for this issue.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director
Accepted Solution
Genexxa
Problem solver
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41 Messages
10 years ago
Status---Internet still down at Magohart as of 04/15/20151204gm
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CC_John
Retired Employee
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1.9K Messages
10 years ago
Hi Genexxa. Please see your private message for for additional information concerning this account.
Thank You
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Genexxa
Problem solver
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41 Messages
10 years ago
Internet connectivity up and running since 041520151600
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Genexxa
Problem solver
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41 Messages
10 years ago
Service Check
internet connectivity up and running as of 041620150852
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Genexxa
Problem solver
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41 Messages
10 years ago
Service Check 04182015
Worked remotely on 04172015??
Internet service and access to the business gateway down. 04182015
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Genexxa
Problem solver
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41 Messages
10 years ago
Service check 04202015
No internet service via the Local Area Connection
Receive a message to activate service with credentials.
After entering the credentials for MagoHart on the Comcast website as instructed,
a message is received. Message received rejects the credentials of MagoHart.
No internet service via the 2.4Ghz wifi adapter.
After opening a browser window, screen appears requesting credentials of
MagoHart management to activate. Credentials entered and rejected by
Comcast/Xfinity .
No internet service via the 5Ghz wifi adapter.
After opening a broswer window, Comcast/Xfinity activation screen appears.
requesting credentilas to activate services.
Credentials entered and rejected again by Comcast/xfinity.
Unsecure Internet service via the Business Gateway hotspot Xfinity.
After opening a browser window. Comcast/Xfinity window appears requesting credentials
of its business customers. Credentials accepted.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
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0
Accepted Solution
Genexxa
Problem solver
•
41 Messages
10 years ago
Service check 04212015 and 04222015
No internet service via the Local Area Connection
Receive a message to activate service with credentials.
After entering the credentials for MagoHart on the Comcast website as instructed,
a message is received. Message received rejects the credentials of MagoHart.
No internet service via the 2.4Ghz wifi adapter.
After opening a browser window, screen appears requesting credentials of
MagoHart management to activate. Credentials entered and rejected by
Comcast/Xfinity .
No internet service via the 5Ghz wifi adapter.
After opening a broswer window, Comcast/Xfinity activation screen appears.
requesting credentilas to activate services.
Credentials entered and rejected again by Comcast/xfinity.
Unsecure Internet service via the Business Gateway hotspot Xfinity.
After opening a browser window. Comcast/Xfinity window appears requesting credentials
of its business customers. Credentials accepted.
Have not received any communications from Xfinity support since 04/16/2015.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
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0
Accepted Solution
Genexxa
Problem solver
•
41 Messages
10 years ago
Re: Internet Connectivity-042320151154
Service check 04232015
No internet service via the Local Area Connection
Receive a message to activate service with credentials.
After entering the credentials for MagoHart on the Comcast website as instructed,
a message is received. Message received rejects the credentials of MagoHart.
No internet service via the 2.4Ghz wifi adapter.
After opening a browser window, screen appears requesting credentials of
MagoHart management to activate. Credentials entered and rejected by
Comcast/Xfinity .
No internet service via the 5Ghz wifi adapter.
After opening a broswer window, Comcast/Xfinity activation screen appears.
requesting credentilas to activate services.
Credentials entered and rejected again by Comcast/xfinity.
Unsecure Internet service via the Business Gateway hotspot Xfinity.
After opening a browser window. Comcast/Xfinity window appears requesting credentials
of its business customers. Credentials accepted.
Received communications from Business Technical support they suggest it is because of billing. In the process of pulling reports and archiving.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
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0
Accepted Solution
Genexxa
Problem solver
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41 Messages
10 years ago
SERVICE CHECK 04252015
04242015 Worked offsite, not sure if service was up or down.
042520150835 Service up an running, private secure networks availble!
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @ MagoHart
Still working on archival reports.
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Genexxa
Problem solver
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41 Messages
10 years ago
INTERNET SERVICE CHECK 04272015
ALL NETWORKS AVAILABE PRIVATE, SECURE AND PUBLIC.
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Accepted Solution
Genexxa
Problem solver
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41 Messages
10 years ago
INTERNET SERVICE CHECK 04282015
ALL NETWORKS AVAILABE PRIVATE, SECURE AND PUBLIC.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @ MagoHart
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0
Accepted Solution
CC_John
Retired Employee
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1.9K Messages
10 years ago
HI Genexxa. Thank you for the status updates. Good to hear that all services are now fully functional. Please let us know if new issues arise.
Thank You
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Accepted Solution
Genexxa
Problem solver
•
41 Messages
10 years ago
INTERNET SERVICE CHECK 04292015
ALL NETWORKS AVAILABE PRIVATE, SECURE AND PUBLIC.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @ MagoHart
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0
Accepted Solution
Genexxa
Problem solver
•
41 Messages
10 years ago
INTERNET SERVICE CHECK 04302015
ALL NETWORKS AVAILABE PRIVATE, SECURE AND PUBLIC.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @ MagoHart
CLOSING OUT FOR APRIL 2015
24 DAYS OF NO SERVICE EQUALS NO SERVICE FOR THE MONTH OF APRIL. WILL REQUEST REFUND FOR APRIL PAYMENT.
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