Skip to content
U

New Member

 • 

1 Message

Wed, Aug 4, 2021 10:12 PM

Internet Connectivity Issue

This issue happens at night after business hours. The internet gets disconnected for few seconds between 10 PM and 6 AM. 

Comcast tech replaced the modem, the issue persists. Comcast’s account manager suggested increasing the speed. Speed has been increased but the issue persists.

The loss of connectivity causes our end of day batch report not to close (11:59PM). All  other computers and devises get disconnected and require manual connection to LAN. 

Anyone else facing similar issue?  



Official Employee

 • 

17 Messages

9 m ago

Hello @user_a4f8e5, thank you for reaching out to us on our Business forums, this is far from the experience we want you to have. Intermittent internet is very troublesome when you rely on it for your business! If you could please send us a private message with your business' name, your full name, and business address. We'd love to take a deeper look at this!

 

To send us a private message, please click the "message" icon in the upper right page of our forum page and input our shared handle (Comcast Business).