Intermittent Packet Loss
I am volunteering with a local church to help them with their network. A couple of months ago we replaced their entire network and everything has been working perfectly with their livestreaming their services to facebook live.
This past Wednesday (8/5/2020) during their service they started to experience some (higher than normal) packet loss. For the most part it is not noticable with web surfing, etc, but realtime appications like livestreaming to facebook it is noticable.
What was even more odd is that there is a rather high amount of packet loss to the comcast gateway. I would think that there is very small amount of packet loss to the comcast gateway. The packet loss to the gateway seems to be worse than packet loss to other networks (Google, Facebook, etc)
We have their modem in bridge mode. I am using pfsense as the firewall. No changes have been made to the network, but the intermittent packet loss has continued and interrupted today's (Sunday 8/9/2020) service several times.
anyone have any thoughts or ideas?