Skip to content
tralph1's profile

Contributor

 • 

19 Messages

Mon, Dec 27, 2021 7:26 PM

Intermittent Packet Loss causing failover to Cradlepoint

I am getting lots of intermittent packet loss on a specific device in trace routes from my connection. This started on 12/16 and has increased since causing internet outages and fail overs.

Host                                                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. _gateway                                                                                                  0.0%  2756    0.3   0.2   0.1  81.4   1.6
2. 50.2xx.2xx.2xx                                                                                            0.0%  2755    1.6   1.4   0.5   6.5   0.5
 3. 96.120.13.181                                                                                             0.0%  2755    8.7  11.0   4.7 255.7  13.6
 4. ae-251-1210-rur02.monument.co.denver.comcast.net                                                          0.0%  2755    9.8  12.2   4.2 248.4  13.7
 5. ae-2-rur01.monument.co.denver.comcast.net                                                                 0.0%  2755    9.9  14.6   4.8 256.0  15.7
 6. ae-12-ar01.denver.co.denver.comcast.net                                                                   0.0%  2755   11.4  14.9   5.8 253.4  13.5
 7. be-36041-cs04.1601milehigh.co.ibone.comcast.net                                                          21.3%  2755   10.2  12.6   6.9 263.1  13.8
 8. be-3402-pe02.910fifteenth.co.ibone.comcast.net                                                            0.0%  2755   10.4  12.9   5.6 264.9  15.3
 9. 50.208.232.118                                                                                            0.0%  2755   10.8  16.1   7.3 266.9  16.4
10. one.one.one.one                                                                                           0.0%  2755   10.6  13.6   6.8 263.2  15.0

Specifically this device:

be-36041-cs04.1601milehigh.co.ibone.comcast.net                                                          21.4%  2498   13.5  12.8   6.9 263.1  14.5

With a 21% loss rate over the last ~1 hour.

Official Employee

 • 

14 Messages

5 m ago

Hey there, @tomralph1

 

Thank you for taking the time to post here on our Community Business forums. Our team can do our best to help out regarding your internet service. Can you please us a private chat message with your full name and full service address? Make sure you are signed in. Thank you so much! We look forward to helping out!  

Contributor

 • 

19 Messages

@Comcast_MartinB you aren't select-able in the Direct message feature. Should I send it a specific person?