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New Member

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2 Messages

Thu, Dec 2, 2021 4:13 AM

Intermittent Internet stoppages

I seems each week that there is an intermittent outage with the Comcast Business service. We have been experiencing these problems for more than a couple months (all after upgrades and modem replacement with upgrade).  Now we monitor both the internal external connections to see where the problem has been coming from and since this monitoring (about 2 weeks ago), we have pin pointed the issue to the external (Comcast) connection.

First there is no easy way to start a trouble ticket with Comcast - mostly if a problem to reboot the modem. Been down this road many times but not solving the root problem.  That reboot solution is not solving anything.

Here is what we have seen in the past week and a piece:

Log

Date and time Status

12/01/2021 1:49:16 PM Online

12/01/2021 1:34:46 PM No internet connection

12/01/2021 1:34:34 PM No internet connection. Wi-Fi/Ethernet OK

11/25/2021 5:37:57 PM Online

11/25/2021 5:32:24 PM No internet connection

11/25/2021 5:32:12 PM No internet connection. Wi-Fi/Ethernet OK

11/25/2021 7:09:39 AM Online

11/25/2021 6:57:54 AM No internet connection

11/25/2021 6:57:42 AM No internet connection. Wi-Fi/Ethernet OK

What does a Small Business User have to do to get a greater examination of why this problem keeps happening?

Official Employee

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521 Messages

6 m ago

Thanks for taking the time to reach out to us regarding your business internet service issues. I know how frustrating and impactful an intermittent connection can be to your business. I would love to get to the bottom of this with you can you please reach out through private message with your first and last name, service address and account number or phone number? 

New Member

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2 Messages

@Comcast_Michelle - dumb question of my day but how do I private message you. I saw the direct messaging but your tag name does not come up. Please advise

Official Employee

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521 Messages

No worries, and I don't really believe in dumb questions lol. You do not need to message me directly just select the option for Comcast Business and either I or another one of my expert counterparts will be sure to respond!