New Member
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2 Messages
Intermittent Connectivity
I am having brief losses of connectivity or lag. I am trying to connect to my equipment at an Isomedia co-location facility. Since I am not getting complaints about connectivity from my customers, and since my son who is going to game sites is also experiencing these intermittent connectivity and lag issues, I assume this is an issue with Comcast and not my co-location provider.
The losses of connectivity can be anywhere from about 2-3 seconds to about a minute. The short 2-3 second interruptions are merely an annoyance, I have to wait for something I've typed to echo several seconds later, but the minute long interruptions tear down my x2go remote desktops to my servers and if I'm in the middle of a software update this is a very bad thing.
--- 204.122.16.1 ping statistics ---
354 packets transmitted, 354 received, 0% packet loss, time 353502ms
rtt min/avg/max/mdev = 4.042/27.154/2189.020/147.621 ms, pipe 3
You can see that when things are working there is only about 4ms of latency between my home office and the Isomedia co-location facility where I have my equipment. The above IP is my router at the co-location facility.
You can see that in 354 seconds (pings are sent one per second) there are times when the echo was taken over two full seconds to return. To understate things, this is not acceptable service.
ZLASupport
Visitor
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4 Messages
8 years ago
Hello,
Where are you located. Monday October 24, I had this issue for about 2 hours and when I called in, they said everything looked fine.
I am in Philadelphia and for the most part my users are able to get to certain sites. However today, Tuesday October 25, users are unable to navigate consistantly to livechat.com amoung other sites. These do work on our other redundant link not Comcast.
Can anyone who moderates the forum check to see if there is some issues with Comcast outside the first hop or Philadelphia area having problems?
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rxman4453
New Member
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2 Messages
8 years ago
I'm having routing issues as well. The issue is not with my home but with the network after it leaves my home. When I run pingplotter to Google's DNS servers or many others I have dropped packets. And I would not be worried about it if it wasn't affecting the final destination but it is. I have called and notified Comcast with no resolution. PLEASE IF ANYONE READS THIS RUN PINGPLOTTER ON YOU NETWORK. COMCAST'S NETWORK IS DROPPING PACKING GALORE. HELP. I'M IN ACWORTH GA.
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