Intermittent Connection Issues
Hi, I'm a recent BizClass subscriber for two sites (but long-time residential user at one of them.) I switched to BizClass because of awful support on residential lines -- it would work 99% of the time, but if it ever went down, you couldn't contact anybody who knew any more than "reset your modem."
Anyway, in the few days I've had my second line (and occasionally on my first line), I see short connectivity problems. They look like network / routing issues, because I can often reach some sites (by IP address, if not by name) while other sites are inaccessible. I don't believe it's an issue with the other end of the connection, because it'll happen on big sites while I'm interacting with them, as well as small sites and non-web connections such as SSH. The problems generally go away in a few seconds or minutes, with no corrective action on my part. However, it's pretty inconvenient because it means I have to stop whatever I'm doing and try to troubleshoot.
Calling support has not been helpful. It's true that BizClass support people are reachable and speak English, but so far, I haven't spoken with anyone who recognized or could troubleshoot a network issue. Invariably, they want to reset my modem and then run a speed test. The time spent doing that is generally enough for things to start working again, and the reset destroys any evidence that could be used to track down a routing problem.
Is there any way to reach somebody who cares about troubleshooting intermittent network problems like this, when a problem is happening?