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majorkong's profile

New problem solver

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45 Messages

Sun, Apr 4, 2021 1:58 AM

I cancelled the account and I am still getting demands for payment!!!

I cancelled and docusigned the paperwork so COMCAST know I am not a customer but they are STILL demanding payment???? I do NOT want this to hit my credit history so who do I EMAIL to get this fixed please? I am DONE with phone support!

Official Employee

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401 Messages

8 m ago

Hi @majorkong, I'm sorry to hear that you're no longer with us; we'd be glad to look further into your billing concern. To get started, please click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support" with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. 

New problem solver

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45 Messages

8 m ago

Hi Comcast_Gina

I tried the chat but it won't let me enter anything on the message bar??  Here is the Comcast ticket number <EDIT: Removed Personal Information> dated 3/22/21 which has all the relevant details you asked for AND I got it from a SIGNED  Comcast "Disconnect Request Form"  which was fully processed by docusign and acknowledged by the customer support representative.  Thank you for looking into this

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Official Employee

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6 Messages

Hi majorkong. When you go to the chat icon up at the top, you should see a pen over a pad, you would click that and then click Xfinity Support. This is to send us a private message so we can discuss the details of your account where your information is not available in public to see. If you are able to do this, please include your full name and address, so I help you with your account. Thank you. 

New problem solver

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45 Messages

8 m ago

That's the problem Comcast_Daryl  I can't enter text into the message area as it's blocked to me! ALSO I see a previous thread from last year I had. Can you PLEASE use the COMCAST ticket number which has ALL relevant information. <EDIT: Removed Personal Information> dated 3/22/21

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New problem solver

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45 Messages

8 m ago

to be honest I am truly disgusted with the way I am being treated. I have been attentive and polite whilst trying to resolve Comcast's latest mistake and I have been waiting for a response from support for 8 hours on that chat session you suggested. NOT only that but 3 people have messed around and got nowhere at all. I am now VERY concerned that this mistake is going to effect my credit score and THAT I do not treat lightly.  Comcast_Gina or Comcast_Daryl could you PLEASE lend a hand and get this resolved. All the information you have requested is in the chat session together with screen captures of the COMPLETED cancel request, the docusign cancel confirmation code. I have done everything to comply with the support team and it's getting me NOWHERE. How do I escalate this inside Comcast please? thank you