New Contributor
•
11 Messages
How to stop useless SecurityEdge emails
I don't have SecurityEdge. I don't know what it even is.
Yet every single week I get a "SecurityEdge Activity Report" email which tells me that Comcast has helpfully blocked 0 websites, 0 phishing and malware attacks, and stopped 0 botnets.
To modify these emails (hopefully to turn them off) it tells me I should "access [my] Comcast Business SecurityEdge portal through My Account" yet I don't see this anywhere in my account... probably because I DON'T HAVE SECURITYEDGE.
How do I stop this nonsense?
Responses
ManChicken
New Contributor
•
11 Messages
3 m ago
Anyone? Bueller?
0
0
Comcast_Gina
Official Employee
•
401 Messages
3 m ago
Yikes, that sounds really annoying! Let's see what's causing those incessant emails; please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as the email address that the notifications are going to, to start.
0
0
dee
New Member
•
1 Message
2 m ago
Sounds like a rep signed you up for SecurityEdge without you knowing or threw on a "free add-on" to get a sale
0
0
ManChicken
New Contributor
•
11 Messages
2 m ago
Maybe, except I don't even have access to use it (it doesn't show up in my account anywhere.)
1
0
ManChicken
New Contributor
•
11 Messages
2 m ago
*sigh*
These aren't marketing emails "about services I do not want." They are status emails about a service I DON'T EVEN HAVE.
There is no unsubscribe link.
1
0