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bfernan's profile

New Member


2 Messages

Thu, May 28, 2020 4:00 PM

How long does it usually take for speed changes to take effect?

An hour ago i upgraded the internet package restarted modem a few times but still have the same speed, how long does it usually take for changes to go into effect?

Official Employee


521 Messages


Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am so sorry to hear that you are not seeing the speed change on your services. I would love to get to the bottom of the speed issues. Can you please reach out through private message with your first and last name, business service address and account number or phone number?