New Member
•
1 Message
How do I report a level 3 internet issue; Having trouble getting to a website
How do I report a level 3 internet issue? We've been having an intermittent problem getting to our website hosted on a GoDaddy server (possibly in CA) and we are located in MA. The connection to the website has been timing out off and on since Friday and the traceroute below shows a problem around lines 7-8 where the connection time just slows down tremendously. I called your support line and have the following ticket opened: CR879153711. I wanted to reach out to you here as well so that I could include the traceroute results trying to access our website sterlingmovingsystems.com (IP: 184.168.27.204)
01 01ms core-208-82-180-1.tn.knx.lnhosting.com
02 01ms static-69-73-35-57.knology.net
03 01ms dynamic-75-76-227-98.knology.net
04 07ms dynamic-75-76-40-1.knology.net
05 07ms user-75-76-127-175.knology.net
06 07ms 10-1-2.ear1.Atlanta2.Level3.net
07 49ms 4.28.83.74
08 114ms 148.72.32.7
09 49ms be38.trmc0215-01.ars.mgmt.phx3.gdg
10 49ms ip-97-74-255-129.ip.secureserver.net
11 49ms p3nw8shg386.shr.prod.phx3.secureserver.net
12 49ms p3nw8shg386.shr.prod.phx3.secureserver.net
Ryan McCoy
Sterling Corporation
ComcastBiz_Support
Administrator
•
261 Messages
5 years ago
Hey there! Thank you for taking the time to reach out to the Comcast Digital Care team! I am sorry to learn about the level 3 internet service issue. As a consumer myself, I understand the importance of having a reliable internet connection. Let’s get that fixed. Would you mind sending me a private message with your first/last name, address, and account number or phone number so I can take a look at what’s going on? –Gabriel
0
0
CC_RobertC
Problem solver
•
144 Messages
5 years ago
Thanks for the update. It seems like this is happening pretty consistently. What troubleshooting steps have you tried thus far? -Rob K.
0
0