Helpless Comcast business customer in Florida area.
After two and a half months we still have the same problem (every single day): intermittent down/up connections, sometimes 6 times per day, or 36 times per day like yesterday 1/7/2019. My business relies on Comcast to get my profits, besides Comcast is wasting a lot of money sending every week( four or five times per week ) a maintenance crew to solve the issue and the results are: "NONE", they close the job tickets saying: we fixed, and it's a big lie because we still having the same problem, I have more than 40 CR numbers regarding my situation, and nothing, after several modems replacement and several visits, nothing, no results, still happy with Comcast(I got other accounts with no problems), still paying my bills in full, but my service at this location is pretty bad, was good for one year, but now is horrible. This endless loop (I call to 1-800-comcast, they send a tech, this tech find the intermittent signal from the node and report the issue and they send a maintenance guy to check the node and at this point we return to the beginning): the maintenance guy say: fixed(is a lie) cause still having the same problem. Supervisor, chief supervisor, senior technician all of them went in my business and all of them point to the same person: maintenance guys. Very sad that Comcast is doing big efforts in doing the right things and a few employees are throwing those efforts to the trash. I hope someone here can help me and my comments directed to the right place to solve this issue.