New Member
•
3 Messages
Getting Very Slow Speeds Most of the Time
My speed are droping to 1.5 and 2Mbps, im paying for up to 50Mbps which I have gotten in the past but no much lately. The modem is new and i've tested at the modem and I have made no new changes to my network. I saw the recomendation to post your modem's signal levels for working on connectivity issues, so I'll start there. Maybe someone can take a look and let me know how it is. Thank you.
| Channel ID | 137 | 138 | 139 | 140 | 141 | 142 | 143 | 144 | |
| Frequency | 567000000 Hz | 573000000 Hz | 579000000 Hz | 585000000 Hz | 591000000 Hz | 597000000 Hz | 603000000 Hz | 609000000 Hz | |
| Signal to Noise Ratio | 38 dB | 39 dB | 38 dB | 39 dB | 39 dB | 29 dB | 35 dB | 38 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
| 4 dBmV | 6 dBmV | 4 dBmV | 6 dBmV | 5 dBmV | 5 dBmV | 4 dBmV | 4 dBmV |
| Channel ID | 2 | 1 | 3 | 4 |
| Frequency | 36500000 Hz | 30100000 Hz | 18900000 Hz | 23700000 Hz |
| Ranging Service ID | 1259 | 1259 | 1259 | 1259 |
| Symbol Rate | 5.120 Msym/sec | 5.120 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec |
| Power Level | 38 dBmV | 38 dBmV | 36 dBmV | 36 dBmV |
| Upstream Modulation | [3] QPSK [3] 64QAM | [3] QPSK [3] 64QAM | [3] QPSK [3] 64QAM | [3] QPSK [3] 64QAM |
| Ranging Status | Success | Success | Success | Success |
| Channel ID | 137 | 138 | 139 | 140 | 141 | 142 | 143 | 144 |
| Total Unerrored Codewords | 147274991 | 145688796 | 145696545 | 145639698 | 145681108 | 37946633 | 144266404 | 145684060 |
| Total Correctable Codewords | 809 | 894 | 1331 | 41544 | 1300 | 36510518 | 205460 | 820 |
| Total Uncorrectable Codewords | 544 | 564 | 560 | 25918 | 668 | 6977239 | 1213296 | 618 |
train_wreck
Gold Problem solver
•
610 Messages
10 years ago
You've got a downstream channel with an exceptionally low SNR (29db) and 2 channels with a very high error count. It appears you may have some line issues, and with signals like this you should be able to get a tech visit scheduled, if you call in. 1-800-391-3000
0
0
kraze
Problem solver
•
305 Messages
10 years ago
Your upstream power level is a bit low. Hard to say if that will effect overall speed. I'd expect more modem reboot/disconnects. Do your speeds tend to drop around a certain time or is it consistently bad? Also have you run all of your test while directly connected to the modem?
0
0