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user_2e5ad0
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Monday, October 14th, 2024 7:02 PM

FW.WANATTACK DROP

We have been experiencing an FW.WANATTACK DROP about everyday that interrupts our business internet multiple times throughout the day.   A technician came out and replaced the modem but that has not stopped the instability.  We are still seeing the FW.WANATTACK DROP in the Comcast modem logs.  We have 5 static ip addresses for this location.  What can be done to prevent this from happening?

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5 hours ago

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Comcast_Chelsea

Official Employee

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36 Messages

1 day ago

Hello @user_2e5ad0, Thanks so much for taking a moment out of your day to leave a post on our community forum. Have you tried reaching back out to business support at (800) 391-3000 to let them know your still having troubles? 

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user_2e5ad0

New Member

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2 Messages

@Comcast_Chelsea​ Thank you very much.  Yes, we have and it has been apparently escalated but there has still not been a resolution.  I called again today and was told it has been escalated however the issue is still happening.

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5 hours ago

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Comcast_Chelsea

Official Employee

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36 Messages

@user_2e5ad0, Oh! No! If you could send our team a direct message with your full name, the business name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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5 hours ago

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