Frequent outages are unacceptable

@scaleman Hey there! We would be happy to look more into those interruptions so we can get this resolved for good. Please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. 

Nothing that comes up looks legit when I type "Xfinity Support" into the "To" field of the peer to peer chat page.

We've been having endless problems with our Comcast business service dropping out multiple times per day and requiring hard power cycling of the Comcast modem (which has been replaced twice in the last few weeks plus various coax connectors redone by comcast technician) to get us back on line. I got tired of doing it by hand, so have installed a ping-bot device that detects lost connectivity and power-cycles the modem automatically. Here's that devices' log file for the last few days:

05/25/2021 14:52:22,2,Port:1[1st Outlet]  Ping 8.8.8.8 Error 2 Times Machins Reboot
05/25/2021 14:52:22,2,Port:1[1st Outlet]  Ping 8.8.8.8  Error 2 Times Machins Reboot;Operator:System 
05/25/2021 17:53:33,2,Port:1[1st Outlet]  Ping 8.8.8.8 Error 2 Times Machins Reboot
05/25/2021 17:53:33,2,Port:1[1st Outlet]  Ping 8.8.8.8  Error 2 Times Machins Reboot;Operator:System 
05/26/2021 13:01:35,2,Port:1[1st Outlet]  Ping 8.8.8.8 Error 2 Times Machins Reboot
05/26/2021 13:01:35,2,Port:1[1st Outlet]  Ping 8.8.8.8  Error 2 Times Machins Reboot;Operator:System 
05/27/2021 13:03:26,2,Port:1[1st Outlet]  Ping 8.8.8.8 Error 2 Times Machins Reboot
05/27/2021 13:03:26,2,Port:1[1st Outlet]  Ping 8.8.8.8  Error 2 Times Machins Reboot;Operator:System 
05/27/2021 19:11:41,2,Port:1[1st Outlet]  Ping 8.8.8.8 Error 2 Times Machins Reboot
05/27/2021 19:11:41,2,Port:1[1st Outlet]  Ping 8.8.8.8  Error 2 Times Machins Reboot;Operator:System 
05/27/2021 23:42:20,2,Port:1[1st Outlet]  Ping 8.8.8.8 Error 2 Times Machins Reboot
05/27/2021 23:42:20,2,Port:1[1st Outlet]  Ping 8.8.8.8  Error 2 Times Machins Reboot;Operator:System 
05/27/2021 23:54:45,2,Port:1[1st Outlet]  Ping 8.8.8.8 Error 2 Times Machins Reboot
05/27/2021 23:54:45,2,Port:1[1st Outlet]  Ping 8.8.8.8  Error 2 Times Machins Reboot;Operator:System 

I've also looked at the log files on the modem itself and not seeing anything particularly helpful - there were several T3 timeouts but not at the same times as the upstream connectivity loss.

Any suggestions would be welcome - as remote workers we are at our wits end and this constant 8-10-minutes of downtime multiple times a day is unacceptable.

Tom S.

I have a hotel and we have had poor cable tv connection for the past 3 years.  I have made several calls over the years to comcast and all they ever did was reset our cable box and tell us we needed to upgrade our cable lines.  However, there was a major outage last week that affected our service not for one day but for 5 days straight.  Even after the outage was fixed our cable service was still down.  A tech was sent out all he did was reset the box and leave.  After he left I contacted comcast business support once again thank god I got a supervisor that actually cares about his customers.  He could see from his end that our cable box wasn't getting a strong signal and was even able to diagnose the issue from remote.  He sent out a tech to fix the issue which was the cable connection going into our box.  Amazingly all of the channels that had been snowy for the PAST 3 years are no longer snowy!  This is very poor service from comcast as I stated already I have had the issue for 3 years that was never resolved until I got the right supervisor that cares about his customers.  My business depends on the internet which was up and down over the 5 days of this outage.  When this happens it cripples my business and causes financial loss as all of my systems are dependent on the internet.  I feel that comcast should be compensating me not only for the 5 days of bad service but the fact that for 3 years not one tech bothered to check the signal coming into the building and discovering that all it was, was a connection that needed to be replace.  A supervisor was able to see this and diagnose the issue from a remote location.  I have multiple hotels that I pay good money to comcast for service but MetroNet is looking better and better everyday!