For two months my speed is abysmal
You've had techs out four times. Replaced the modem three times. Replaced the lines one time. My speed average for today:
Wow - that's blazing speed. Tried calling tech support. Looks like the days of 24/7 are over - now I have to call in the morning. This is rediculous. I'm paying almost $150 a month for speed - and I'm not getting it.
So - how will you finally - actually - FIX the problem, and what type of credit can I expect? You've wasted about 7 hours of my time on the phone, 15 more with service calls, and dozens of hours of lost work because of constant time-outs. I need to upload clients photos - and can't. It's faster to drive 20 minutes each way and hand them a friggin DVD.
You have a "watch" on the line, but aparantly that only looks for modem resets. So that's useless.
Here's my "best" speed for the past few hours - nice, huh?