Exceeded Email Limit

Welcome Yarussos.  We apologize for the inconvenience with sending emails.  You post indicate the possibility the your recipients list is to large. The Comcast email policies are listed below.  Let us know if you continue to have issues after adjusting the recipient list to 100 or less.

Outbound email limits
Violating any of these limitations will result in an error message and the failure of your email attempt.

•100 recipients per email.

•1,000 outbound emails per hour. One email sent to 100 recipients is counted as 100 outbound emails. If you send 10 emails, each of which are going to 100 recipients, you will reach the 1,000 emails-per-hour limit. If this occurs, your account will be blocked from sending email for 45 minutes.

•20 MB per email. If the total size of your email, including attachments and headers, exceeds 20 MB you will be unable to successfully send that message.

In an effort to protect our customers, Comcast will temporarily suspend a customer’s ability to send email if the customer generates abnormally high outbound email traffic or a significant amount of email appears to be spam.

In this case, a customer’s email may be suspended for up to one hour per occurrence. To prevent re-occurrences, you should check the content of messages, including any URLS' in the signature file, the number of undeliverable recipients and volume of mail being sent.

If you believe your account has been flagged or have further questions about our email policies, please contact Customer Security Assurance at 1-888-565-4329.

Thank You

Welcome Bsymanski.  IN order to assist we will need the email address that are are sending from and the associated account number.  If you will send me a private message (PM) with the information we can proceed with resolution.

Thank You