Everything is down

Comcast says via the app my internet and voice will be back around 630. Meanwhile I have a private event at 5 and we currently can't take any phone or internet orders. Who's paying me back for all this?

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Comcast_JustinC

Official Employee

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26 Messages

1 year ago

Hello, @user_6c9533. Thank you for reaching out over Comcast Business Forums, you have contacted the right place for assistance in regard to ensuring we have the proper informaiton for the time you are without service. The ETA you're seeing inside the Comcast Business App is an estimate and could change, I always recommend to set up the text alert to be notified once service has been restored.

Since I will need to gather some information that we don't want to discuss in our public conversation, I would need for you to send a direct message:

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the business name, and the service address.

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user_51083d

New Contributor

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1 Message

1 year ago

We are without phone service as well.

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Comcast_BrianA

Official Employee

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23 Messages

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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1 year ago

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