Skip to content
U

New Contributor

 • 

3 Messages

Tue, Jan 18, 2022 4:39 PM

emaileMails to Comcast.net addresses not being deliveredeMails to Comcast.net addresses not being delivered

Our Comcast Business account supports a large community organization.  We send emails to our 200+ membership using MailChimp.  Since December, I have received feedback that emails to sent to numerous comcast.net members are not getting delivered or are being delivered intermittently.  The problem seems to arise when the emails are sent from a gmail.com email address.  This does not seem to occur when the MailChimp message is sent out under a comcast.net address.  In all cases, in MailChimp it shows the messages as being delivered, but I confirmed with users that they did not receive and it is not in their spam folder.  

Please advise what measures can be taken to correct this problem.

Many thanks.

Official Employee

 • 

12 Messages

4 m ago

Hi, thanks for reaching out for assistance with the email issue. We have a resource here https://comca.st/34R5g42 that may help with troubleshooting the issue with the emails not being received. Have you contacted MailChimp by any chance?

New Contributor

 • 

3 Messages

4 m ago

No, I have not yet reached out to MailChimp, since the problem appears to be on the Comcast end of things. 

How do I access the resource that you referenced in your note?  The link you provided appears to be dead.

Thanks for your assistance!

Official Employee

 • 

12 Messages

I recommend contacting MailChimp since emails are delivered and received when sent from the https://comca.st/3fzkpZQ email server. My apologies, does this link work: https://comca.st/3GFO2EZ?

New Contributor

 • 

3 Messages

@Comcast_Bianca no, the link you does still not work. Can you redo?

thanks. 

Official Employee

 • 

1 Message

Here is the link again, https://comca.st/3FGJRHN. I am sorry it did not work for you.