Downstream Signal Issue
We've been having some latency/dropped packet issues so I checked my signal stats page on my Surfboard. I may be mistaken, but this looks terrible to me. We used to have much stronger signals.
We did call to have someone come out and check for problems. Two men came out and after they were done testing things said that there was something wrong with the tap and that there would be a line tech sent to fix it within a couple of hours. I did not notice if anyone came out or not so I don't know if the tap was ever addressed or not. What I did find was that someone added a filter of some kind to the cable line at the base of the utility pole where our drop comes from. The label said something like "multi-room dvr filter".
We are paying for 50/10 service and as of now we only get about 25 down, upstream is fine. Two weeks ago we were getting the full 50.