New Member
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1 Message
Download Speed Substantially Lower Than Expected (17.4 Mbps vs 50 Mbps)
This morning I noticed that I am not receiving the 50 Mbps download speed I expect. I have tried both speedtest.net and http://speedtest.comcast.net/, both of which report download speeds below 20 Mbps. I have seen speeds as low as 4.5 Mbps reported -- prior to posting this Xfinity speed test reported 17.4 Mbps. I have checked the settings on my router and all ports are set to 1 Gbps with Full Duplex. I know I was getting over 50 Mbps when I first signed up, but not sure when the reduced speed took effect.
My upload speed has remained steady at roughly 10 Mbps, which is what I expect.
Please let me know what else I can try to resolve this issue.
Thanks!
CC_John
Retired Employee
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1.9K Messages
11 years ago
Welcome AdamOrmond. Our Tier 2 agent updated the service level config file for your gateway. Please let us know if your issue persist.
Thank You
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