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Fri, Jul 12, 2013 1:00 PM

Download Speed Substantially Lower Than Expected (17.4 Mbps vs 50 Mbps)

This morning I noticed that I am not receiving the 50 Mbps download speed I expect.  I have tried both and, both of which report download speeds below 20 Mbps.  I have seen speeds as low as 4.5 Mbps reported -- prior to posting this Xfinity speed test reported 17.4 Mbps.  I have checked the settings on my router and all ports are set to 1 Gbps with Full Duplex.  I know I was getting over 50 Mbps when I first signed up, but not sure when the reduced speed took effect.  


My upload speed has remained steady at roughly 10 Mbps, which is what I expect.


Please let me know what else I can try to resolve this issue.





1.9K Messages

8 y ago

Welcome AdamOrmond.  Our Tier 2 agent updated the service level config file for your gateway.  Please let us know if your issue persist.


Thank You