Download cap / throttling?

Question

I've been experiencing connectivity issues for several weeks. Thought it was random at first, but I've determined that if I try to download a large file I get disconnected after receiving perhaps 300-400 MB. Sometimes the download will complete before the interruption occurs. Other times the interruption will occur in the middle of the download. In all cases our connection resumes after perhaps 30-60 minutes. I called support once while the connection was down and the tech was able to get a good ping from our modem and could detect no problems. Cycling power to the modem and router has no effect. Any ideas what's going on?

train_wreck · Answer

Do you get the same download time out, no matter where you try to download files from? And do you get the same problem if you hardwire a computer directly to the Comcast gateway? (bypassing your router)

Comcast doesn't intentionally throttle, and certainly doesn't disconnect file downloads (I regularly download/upload multi-gig files every day).

nsim · Answer

So I just started a large download, got 380MB in and was disconnected. Bypassed the router and am able to connect! Cycling power on the router still doesn't help. The router's DHCP table appears to be incomplete - for example can't see my printer, but can print.

Must be a router problem. The fact that cycling power didn't help, but waiting did, was throwing me. (Still is.)

Thanks for taking the time to respond.

nsim

Download cap / throttling?

train_wreck

nsim