New Member
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3 Messages
Disconnects / Reconnects
I am wondering why our service for our business continues every afternoon about this time disconnects and reconnects; over and over. We have had Comcast out... When Comcast is called they alert us there is no areas that are experiencing issues in our area, but if I go to our communities FB there are plenty of people having the same issue, then I Google it and the same issue comes up with others ALL OVER. When our internet is down so are our phones. It is getting to be a pain to explain to clients why our phones are down. So I take my phone OFF the internet and then just use Sprint and answer email. This is crazy.
Branard
New Member
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3 Messages
9 years ago
And why do we have all green lights when service is obviously OUT?
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Branard
New Member
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3 Messages
9 years ago
Now we have internet but no phones. Why does this happen the last 3-4 hours each business day? And we are suppose to have FAST connections, etc. or atleast this is what we are told.
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CC_John
Retired Employee
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1.9K Messages
9 years ago
Hi Branard. The issues that you've described can be caused by faulty equipment or an issue on the line. I have engaged the Regional Support Center to assist with a service call to address the issues.
Thank You
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