Disconnect Notice, Modem returned, Account and billing still active

Hello, users and Comcast.

Account below is not on a contract, disconnect notice swas igned on 1/31/24, no longer using the services, equipment had been returned. Online account however has no signs of being disconnected, there are ongoing charges for March (stopped using the service 1/31/25). The small print on disconnect notice states that once it is signed the account would be closed. It has been almost a month and no sign of closure. There is not time for me to play games wth Comcast. I am loading the complaint on X and let Musk deal with it, as well as sending a complaint to AG to investigate. No need in scullduggery after all steps have been fulfilled by my office.

[Edited: "Personal Information"]

Business Name:H AND MEDICAL CENTEr

Account Name:H and R Medical Practice

Account Number:[Edited: "Personal Information"]

Service Address:[Edited: "Personal Information"]

Responses

Comcast_ThomasE

Official Employee

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35 Messages

19 days ago

user_2662e9 Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_2662e9

New Member

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2 Messages

@Comcast_ThomasE I had followed your advice and sent PM - no one responded. I am not using Comcast service as of 1/31/24, but I got a bill through March 30, and no notice on the account about the closure. My requests are ignored and my manager is getting a run around when she calls. The more forum customers read my note, the more aware they will be whether to sign up for Comcast service in future. I am just perplexed, does Comcast really think the clients who signed to end the service will just keep paying for it, while using other provider? I am filing a complaint with Consumer department tomorrow, no more delays waiting for Comcase responce.

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17 days ago

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