disconnect billing dispute

We cancelled our comcast business internet last Dec 15, filled out the disconnect request, got it acknowledged and don't have any equipment or contract. December was already prepaid. So we should have gotten a refund.

Instead we keep getting (pat due) bills. We have submitted documentation to the Comcast twice on this issue. But no feed-back, just new bills.

We finally filed a complaint with the FCC.

Is anyone there that can fix this?

Responses

Comcast_Kassie

Official Employee

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17 Messages

3 years ago

@user_afa465 Good afternoon! Thank you for taking the time to reach out to our team and bring this to our attention. I would be happy to get you in the right direction today. Since this is a billing related concern, can you please call us at our customer service number, (1-800-391-3000), so that we may look into your billing and get this resolved for you. Please let me know, if you are are able to get this resolved through our customer service team. I look forward to hearing back from you!

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user_afa465

New Member

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2 Messages

@Comcast_KReyes Thanks for getting back to me. I have talked to billing. But the person was basically a robot, repeating we had an outstanding bill without being able to further investigate or help. It seems that the original disconnect date is in dispute. What department can help fix that?

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3 years ago

0

Comcast_Kassie

Official Employee

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17 Messages

@user_afa465 You are most welcome! It is my pleasure to help support you in any way I can. I'm sorry to hear about your experience with closing out your account, my goal is to smooth out this experience as much as I can. So that I may assist you better to getting to the right spot, can you please Direct Message your name, the business name, the service address, and a contact phone number and email address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 years ago

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