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khaleesi's profile

New Contributor

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6 Messages

Sun, Jun 16, 2019 11:00 AM

Daily Outages, short and brief, but painful.

Since summer began I have been experiencing random outages throughout the day where the internet very shortly cuts out. I switched to Comcast Business because I was experiencing this with Xfinity Wifi, and now I am experiencing it with Comcast Business. 

 

Has something changed with the service? Is it specific to my area? 

 

It is exremely frustrating and I am in a contract and want a solution or I want out. 

Problem solver

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348 Messages

3 y ago

Hello, I am so sorry to see that you have had such a poor customer experience as this is not what we strive for. I would feel the same way and I would love to take a look at your account if that's okay. Can you please send a private message with your name, the phone number, and full address to the account? 

New Contributor

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6 Messages

3 y ago

It’s happening every evening again. It’s like I was lied to and the internet is shared. I am so sick of this. It’s the worst internet service I have had in all the places I have lived. Please explain why me and so many others are experiencing this.

And I want out of my contract!!

Administrator

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261 Messages

3 y ago

I know how important the services are to your business and understand how impactful any disruption can be. I would love to assist you with the disruptions and concerns that you have regarding the services. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will dig into the disruptions and do all that we can to assist. -Comcast_Michelle

New Member

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1 Message

2 y ago

I have the same problem, but if I report to the customer service says the problem is not Comcast. And I try to conncetd directly to the modem and still the same problem.

Administrator

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261 Messages

2 y ago

Hey there! Thank you so much for reaching out to Comcast for help with the service concern. I can certainly help with providing a solution as quickly as possible. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the complete service address, and account number or phone number so we can help. -Gabriel

New Member

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1 Message

2 y ago

We are experiencing the same thing, logging multiple disconnections throughout the day.

The service has not been reliable and we have already had to go through the time and expense of running a second ISP in order to verify the issue is with Comcast.

Official Employee

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521 Messages

2 y ago

Oh No! I know how impactful any service issue can be to a business and I hate to hear that you are having so much trouble with the services. I would love to look further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

New Contributor

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7 Messages

8 m ago

Did they ever fix it or is everyone just finding a new ISP?

Seems know one reports back on what the fix is.