New Member
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2 Messages
Customer Service Concern – Comcast Business
I just got off the phone with a customer representative from Comcast Business, and I believe his name was Charlie. Unfortunately, he was rude, short, and not very friendly during our conversation.
I would appreciate it if his supervisor could review our call and discuss with him the importance of professionalism and customer service. I have two Comcast Business accounts and pay a significant monthly fee, and I do not expect to be spoken to in that manner.
I will provide the case number and account details privately upon request. Please let me know how this matter will be addressed.
Comcast_Adrienne
Official Employee
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46 Messages
1 month ago
Hey there, user_99b82a! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for our customers. We can take the feedback, and share it directly with our teams as we are always wanting to make sure our customers have the best possible experience with us. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
• - As you are typing a drop-down list appears. Select “Comcast Business" from that list
• - A “Comcast_Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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