New Contributor
•
4 Messages
Correctable codewords are 53% of unerrored codewords
We have Comcast Business service.
My modem shows an identical large number of correctable codewords on both channels 1 & 33 - over 53% of unerrored codewords. Is this normal or symptoms of a poor connection? Below is a copy & paste of the CM Error Codewords table
| CM Error Codewords | |||||||||||||||||||||||||||||||||
| Unerrored Codewords |
3257952692
|
290308207
|
290314219
|
290300476
|
290317036
|
290322189
|
290322866
|
290323716
|
290326539
|
290331313
|
290333953
|
290334921
|
290336881
|
290340228
|
290341513
|
290348269
|
290349635
|
290349520
|
290349279
|
290351796
|
290359856
|
290359392
|
290359305
|
290360678
|
290366520
|
290369130
|
290372849
|
290374800
|
290376012
|
290378136
|
290378326
|
290266005
|
3257952692
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Correctable Codewords |
1745210096
|
11
|
14
|
7
|
0
|
11
|
14
|
13
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
10
|
15
|
12
|
0
|
0
|
0
|
1745210096
|
| Uncorrectable Codewords |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
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0
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0
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0
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Comcast_Jonathan
Official Employee
•
20 Messages
19 hours ago
Good afternoon chris_hs.
Thank you for your post. You have reached the right team, and I will be happy to assist.
Please send us private message with the following instructions, so that I can assist further.
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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