Correctable Codewords 85-95%

During my business install the tech said he wasn't that happy with the connection between the tap and my modem, but that it was acceptable.

I've had good connection, but on Channels 1 and Channels 32 I see about 85-95% Correctable Codewords, i.e. I'm getting a lot of errors, but thankfully they are correctable... Though this doesn't seem ideal. Even correctable errors should be low.

Channel 1
SNR 33.4 dB
Power Level 4.9 dBmV

Channel 32

38.8 dB
8.2 dBmV

Do I need a tech to reinstall the wire from the tap?

Responses

CC_StephanieK

Contributor

•

13 Messages

2 years ago

Hello, @user_199bc7. Thank you for reaching out about the errors you're receiving and the recent tech visit you had. I can definitely look into the signal reports with you further and help ensure we get the ball rolling on the repairs. Please send over a Private Message for further assistance.

To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

Click "Sign In" if necessary
Click the "Direct Messaging" icon

or https://comca.st/3O8DK3M
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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