A contract is a contract and this is not questioned here but when the connection speed is substandard, is not the contract broken?
I signed the three years contract in order to get a static ip and all was well the first year. But lately the connection speed has become inconsistent and at times slows down to the point of making the connection unusable. I have contacted support several times and scheduled a tech visit but time and again the normal connection speed resumed before the tech arrived and I had to cancel the service call several times, not wanting to pay the $99 service fee.
Now I want to cancel my account but the ETF is almost $2000. I tried to negociate but was told that a contract is a contract. I feel wronged because I am not getting the service I have been paying for. I would like to know how such intermittent substandard connection speed can be documented and not being dismissed as a figment of my imagination?
Is it just sales talk when certain speeds are guaranteed because a business account has a prioritized connection and its connectuity should not fall bellow a certain standard? I feel that I am pay for service that is over a shared connection and I have to share it with all my neighbors who are downloading movie after movie.
I do need a reliable connection for business reasons and now AT&T-Uverse is very competative and has provided a static ip with consistant higher connection speed.