Constant packet loss

Question

I have had techs come out and completely rewire me from the modem to the outside box. When they left, the internet was near perfect. However over the last few days I have been experiencing constant packet loss. Some of it is so bad that any video I am watching will buffer and uploads are nearly impossible.

I have had this issue in my state for over 6 years now. Every time they fix it, it comes right back like a stray animal you feed.

Does anyone actualy ever monitor their customers or just watch the billing department only?

I have had techs out over 100 times in the last few years to look at this same issue. How long will it take to get rid of the problem for longer than a couple weeks?

The power modem power levels:

Downstream	Channel Bonding Value
Index	1	2	3	4	5	6	7	8
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	663 MHz	669 MHz	675 MHz	681 MHz	687 MHz	693 MHz	699 MHz	705 MHz
SNR	38.605 dB	38.605 dB	38.605 dB	37.636 dB	38.605 dB	38.605 dB	38.605 dB	38.605 dB
Power	-5.000 dBmV	-5.200 dBmV	-5.000 dBmV	-5.500 dBmV	-5.000 dBmV	-5.500 dBmV	-5.500 dBmV	-5.800 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM

Upstream	Channel Bonding Value
Index	1	2
Lock Status	Locked	Locked
Frequency	27 MHz	34 MHz
Symbol Rate	5120 KSym/sec	5120 KSym/sec
Power Level	50.000 dBmV	51.500 dBmV
Modulation	64 QAM	64 QAM
Channel ID	2	1

ewatts420 · Answer

I have had 3 modems since I moved across town.  It comes and goes but happens more than 2/3 of every day.  I will check this post in the morning. Shutting down the home office tonight. 🙂

kraze · Answer

Your upstream power level is a bit too high. The limit is 50 so anything beyond that or even at the edge of it is likely to cause you problems. That would explain the uploading issues and could explain the packet loss if it's starting at the modem.

Have you had your modem swapped out by any of these techs? Also does your issue come and go or is it consistently like this?

ewatts420 · Answer

Can an actual admin or someone in support PM me here so I can PM you back with a traceroute the next time this happens. I would love to show you where the problem is. Thanks

ewatts420

Constant packet loss

ewatts420

kraze

ewatts420