Constant Outages

I live in Wayne, MI 48184. I've had comcast in the past and never and I mean NEVER before have I ever experienced issues like this before with Comcast. I have no idea what the problem is, but this has been going on for over a year  now and I have to say I'm starting to get fed up. It's crazy.... You would think that by this point Comcast would get sick of crediting my account but nope, I'm still experiencing outages. 

Ticket # CR307199352

They send a Tech out to see if maybe it's something wrong with my line or modem. He comes early which is a plus, checks the line and guess what? EVERYTHING IS GOOD! He replaces the modem just in case and tells me it has to be an outage issue because everything seems to be fine on my end. He leaves and the internet is working again. 

That is, until 5am this morning.....

Ticket Number: CR307254

Internet goes out again, right in the middle of my work. It's Christmas Eve, I'm trying to tie up loose ends before I go offline for the holiday and yet, no internet. All the lights are on both my modems yet, no web pages load at all. I do hard resets on the modems and the internet comes back on for about 10 minutes before it goes out again. So I call Comcast. Guess what, WE ARE EXPERIENCING ANOTHER STAGE 1 OUTAGE! 

I can't believe this. I've had the service for over a year now and it's even hard for me to believe that out of all this time, I cannot say that I've gone at least one week without an outage reported. This is sad. How can I run my Web/Graphic Design business with a service like this. 

Now I have to call again later just to get another credit for my outages. I guess the best thing I can say is that each month my service gets cheaper and cheaper from all the credits they've given me. But of course, if Comcast doesn't care, neither should I. 

I have to find another alternative for internet service. It's obviously clear that Comcast could care less about the customer. They just want to collect money for non-working service.