Constant Connectivity Issues

We have a small office and began Comcast Internet service in August. We lose Internet and/or Wifi on a weekly basis and sometimes more than that. Has anyone had similar issues? It is troublesome because we also use a VoIP system. It makes running a business challenging. Very frustrating!

Responses

CC_John

Retired Employee

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1.9K Messages

11 years ago

Welcome ceel1. With a standalone modem remote access for testing is not possible. Our Tier 2 Agent did verify active service status and connectivity as well as signal levels. A service call is necessary for complete testing. Please let us know if you need us to assist with scheduling a time for a service call.

Thank You

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mayash

New Contributor

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11 Messages

11 years ago

Do you have the netgrear cg3000 Modem? I have a similar issue at a remote site and finally got Comcast to admit it's the Modem.

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RichPaul

New Member

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3 Messages

11 years ago

I have the same problems.

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AmalgamatedCode

New Member

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1 Message

11 years ago

Same problem

8 years. "Business Class" Internet.

This is what I see many hours a day, 7 days a week. Verging on dialup F-

Service techs come out. Nothing wrong with cable. Nothing wrong with box.

They leave and nothing EVER gets done..

I get consistent service with mobile hotspotting my iPad.

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ericschaffner

Visitor

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7 Messages

11 years ago

Yep, it's a problem here in Golden, CO as well - has been for several months.

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