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soonerbred69's profile

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3 Messages

Fri, Mar 29, 2019 5:00 PM

Connectivity Issues

 
Comcast_Joseph
Official Employee
 
‎03-28-2019 11:55 PM
Re: Connectivity consistantly on and off all the time, can't do business this way.

Thanks for troubleshooting your service and for the additional information. I am seeing that your modem that operates internet service is still offline. We may need to schedule a tech visit to resolve the issue. I can see the modem that operates phone service is online. Do these modems share a splitter by chance or do they connect to separate cable outlets? 

 

They are connected to shared splitter, both connections are securely connected at the splitter.

 

Lets please schedule a tech to come out to see what is going on.

 

To check the splitter I just unplugged it and plugged in just the modem.

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