Connectivity Issues, unusually high upload and low download speeds

I am also getting weird connectivity issues and test results, Im on the Starter Tier:

http://stage.results.speedtest.comcast.net/result/252101052.png

I had a technician come out Sunday morning and he connected me directly to the modem and got a regular reading. After he left, I started giving me out of whack results like you see above. Ive tried the troubleshooting connectivity already as well.

Also, I live in Philadelphia. Notice the distance from Plainfield, NJ - 1200 Miles.

Here a test to the server in Chicago, IL - 500 Miles:

http://stage.results.speedtest.comcast.net/result/252103382.png

Miami - 1300 Miles:

http://stage.results.speedtest.comcast.net/result/252103432.png

Then Plainfield, NJ again - 1200 Miles:

http://stage.results.speedtest.comcast.net/result/252103822.png

Should I call tech support to have a tech come out as soon as possible or can you set that up?? The sooner the better, so if me calling is faster, I will do so.

Thanks,

JMF

Responses

Accepted Solution

CC_John

Retired Employee

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1.9K Messages

12 years ago

Welcome Jmfahnbulleh. I referred this issue to our Tier 2 group, they have reset the service level to BCI starter. Please check the levels at www.speedtest.comcast.net with a directly connected computer. Let us know if your levels are still out of range.

Thank You

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CC_John

Retired Employee

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1.9K Messages

12 years ago

Welcome Jmfahnbulleh. Contacting the service center @ 1-800-391-3000 will provide you with real time assistance and additional testing that could potentially identify the particular issue. We have referred this issue to the Regional Service center to verify the service level and to schedule a service call if necessary.

Thank You

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jmfahnbulleh

Visitor

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4 Messages

12 years ago

Update: I forgot to mention that I'm on the Starter Level, should be getting rates around 16/3.

I had a 2nd Technician come out and he could not find anything wrong with the modem (which was replaced) and nothing wrong with the connection from outside, no signal loss, etc.

However, there is definitely something wrong according to the results below from DiffProbe:

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 38.98.51.47.

Estimating capacity:
Upstream: 676 Kbps.
Downstream: 7977 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 672 Kbps.

Downstream: Burst size: 9036-9166 KB;
Shaping rate: 5338 Kbps.

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jmfahnbulleh

Visitor

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4 Messages

12 years ago

thanks, forgot all about this most of last week, lol, but all is good!

thanks!!

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