Connection/Speed drops in the early AM / Packet Loss & Lag to server

Issue 1: My connection seems to either drop entirely or go to unusable speeds (Dial-up speeds) in the early AM, mostly about 11-2 AM is when it will occur. I am unsure why, but it has been going on for a few days now and at the time of writing at 1:14 AM, it is down again.

Issue 2: When playing on a game server (SWTOR), IP 159.153.92.28, there will be lag and packet loss on hops, mostly it happens during prime time, but can happen throughout the day as well. It seems to happen mostly when we hit the as6453.net hops, as well as the ALTER.NET hops. I don't know if Comcast can do anything about this, but it is certainly annoying.

Responses

CC_John

Retired Employee

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1.9K Messages

11 years ago

Welcome BMike. We can have the local Support Center test you connection and service level. Please send me a private message with the account number and RF mac_address of the gateway. Off network issues are referred to our operations center.

Thank You

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BMike

Visitor

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6 Messages

11 years ago

PM sent. I hope something can be done.

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CC_John

Retired Employee

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1.9K Messages

11 years ago

BMike. Thank you for the info. The issue has been referred to the local operation center.

Thank You

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BMike

Visitor

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6 Messages

11 years ago

The connection didn't drop last night, so that's good, but we'll see if it keeps that way. The packet loss is still occurring at the as6453.net and ALTER.net hops though at prime time.

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