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New Contributor

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5 Messages

Tue, Dec 3, 2019 6:00 AM

Connection Pro setup information

We just had connection pro installed last week. The technician left no documentation (except for the UPS). If I go to the Connection Pro portal from Business.Comcast.Com (my account, Connection Pro, Manage Connection Pro), I get the following screen: 

Annotation 2019-12-03 094649.png

I am trying to ascertain why it says that broadband is unavailable. I am assuming that is my regular Comcast Business Internet connection. It is working as I type this. Or does this mean that the Connection Pro device does not know it s status? Is there any customer documention on the service and how to integrate it (for lack of a better word) with our existing service and LAN? The few links I've seen in the forum when I search for Connection Pro seem to be dead.

 

Thanks.

New Contributor

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5 Messages

3年前

Is anybody home?

New Contributor

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3 Messages

4分前

I have the same issue.  No documentation left by the install technician.  What was your outcome?