New Contributor
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2 Messages
connection pro help
Good Day, Let's try the forum....
We're working with a client who was 'sold' the connection pro as 'failover' & 'guaranteed to keep the business connected'. It's not working and to make matters worse, when the client calls the local comcast business office there's a wide variety of competencies of the tech who shows up. I started to comb through this forum and I can see numerous posts that are seemingly identical to ours - HOWEVER - in each case, the standard comcast response is to take the discussion offline for a private chat. Pretty odd that if they just allowed the forum to share these solutions, everyone could benefit. I mean this isn't an only fans message board - its real time frustrated customers who don't have the time to play around with chat, time is money.
So - here we are - we have ongoing issues with the connection pro not working as advertised. We need help as soon as possible as the clients ready to switch to their old ISP.
CC_ElizabethA
Contributor
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17 Messages
1 year ago
Hello and thank you for reaching out to our Comcast Business Forums about the Connection Pro issues your client is experiencing. We are happy to help. Are you an authorized person on their business account and currently present at the business to troubleshoot with us?
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user_ba2cb7
New Contributor
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2 Messages
1 year ago
Not sure why we have not heard from anyone here on the forums? We are not onsite. We are on call support for this client. Multiple Comcast techs have been onsite, each expressing no confidence that this works. We have a few questions we need to ask before advising the client, who wants to remove Comcast & return to AT&T. How do we proceed with our questions and is there a number to speak to you? Texting & waiting for responses is not efficient, especially when our company is charging $155 per hour to the client.
Thank you for your help-
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